Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible visiting our Site (the "Site") and using Trillium's Service (the "Service").
WHAT INFORMATION ABOUT ME IS COLLECTED ON OUR SITE OR THROUGH OUR SERVICE?
Personally Identifiable Information
You are not obligated to provide us with any Personally Identifiable Information to visit our Site. However, if you choose to withhold requested information, you may not be able to enroll in our services through our Service.
Non-Personally Identifiable Information
Information from Other Sources
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Site, such as when you register to one of our programs. The following is a description of the areas and/or manner in which we primarily collect information about you.
Becoming a Subscribing User
In order to access our Service on our Site you must first complete certain steps to become a subscribing use. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, postal code and email address, general food preferences, health conditions, and coaching preferences and, if you subscribe to one of our programs, payment and billing information. It is optional for you to provide, but providing as much information as possible is encouraged so we can provide a more personalized experience.
Forms in our Service
Once you become a subscribing user you may be asked to complete a more detailed health profile outlining your health and medical history, food preferences, allergies and intolerances, lifestyle, etc. In addition, Registered Dietitians are required to keep chart notes of every consultation in accordance with their practice regulations. These chart notes are secure, confidential, and will not be shared unless requested by the user.
When you use the Site or Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer or mobile devise. We may use both session cookies and persistent cookies. A session cookie disappears after you close your Internet browser. A persistent cookie remains after you close your Internet browser and may be used by your Internet browser on subsequent visits to our Site or Service. Persistent cookies can be removed. Please review your web browser "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from our Site or Service, you may not be able to utilize available features to their fullest potential.
We may use your email address or other personally identifiable information to send you i) messages about our service, and ii) alerts related to our service and the activities of third parties we work with. You will have the ability to opt-out of receiving any such communications, either through links provided in the messages, or by updating your account preferences through the our Service.
We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use register for our Service. We also collect information that you provide voluntarily through response surveys, health questionnaires, or self-assessments, etc. Some of these may ask you for physical information, such as your weight and height. We collect this information in order to personalise your treatment.
We may also use the information gathered on our Site and through our Service to perform statistical analysis of user behaviour, to analyze and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve our Service. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight loss journey.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES??
Laws and Legal Rights
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions, or to protect the safety and/or security of our users, our Site or the general public.
We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Site. For example, we might inform third parties regarding the number of unique users who visit our Site, the demographic breakdown of the registered users of our Site, or the activities that visitors to our Site engage in while on our Site. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including Site tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Sale of Business
IS THE INFORMATION WE COLLECT SECURE?
WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION?
CAN I UPDATE OR CORRECT MY PERSONALLY IDENTIFIABLE INFORMATION?
Retention and Storage of your Personal Information
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
Upon termination or cancellation of your paid subscription we will continue to store certain Personally Identifiable Information in particular to enable us to draw on these data to provide you with ongoing access to our blog and in the event you should re-subscribe to our Site. In the event you have any objection to this, you should submit your objection by contacting us directly by phone or email. In such case, we will delete or make anonymous your
Personally Identifiable Information.
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?