Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible visiting our Site (the "Site") and using Trillium's Service (the "Service").

We are dedicated to protecting the privacy of those who visit our Site and use our Service. This Privacy Policy explains how we collect your personal information on our Site, or through our Service, how we protect such information, and the choices you have concerning the use and disclosure of such information.

Please read this Privacy Policy carefully. By using the Trillium service, you expressly consent to the information handling practices described in this policy.

We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis. Your use of the Site or Service after such posting will constitute acceptance by you of such changes.

Please remember that this Privacy Policy applies only to information collected by our Site or through the Service. We are not responsible for the privacy of any information you reveal or post in any public forum (e.g., including, but not limited to message boards, blogs, twitter feeds, and User generated content).


Personally Identifiable Information

Personally identifiable information is information that identifies you or can be used to identify or contact you ("Personally Identifiable Information"). Such Personally Identifiable Information may include your name, address, email address, telephone number, demographic information, and billing and credit card information. We may request Personally Identifiable Information from you when you register on our Site for access to our Service. We will only collect Personally Identifiable Information from you only if you voluntarily submit such information to us. Unless you give us permission to do so, we will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified in this Privacy Policy.

You are not obligated to provide us with any Personally Identifiable Information to visit our Site. However, if you choose to withhold requested information, you may not be able to enroll in our services through our Service.

Non-Personally Identifiable Information

When you become a registered user of our Site and subscribe to one of our current programs, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and physical information (like current weight and medical conditions) ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Site. Non-Personally Identifiable Information is used to help us understand the characteristics of people who use our Site and to improve and market our Site in general and our Service in particular. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

Information from Other Sources

If we combine or associate information from other sources with personally identifiable information that we collect through the Site and Service, we will treat the combined information as personally identifiable information in accordance with this Privacy Policy.

We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Site, such as when you register to one of our programs. The following is a description of the areas and/or manner in which we primarily collect information about you.

Becoming a Subscribing User

In order to access our Service on our Site you must first complete certain steps to become a subscribing use. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, postal code and email address, general food preferences, health conditions, and coaching preferences and, if you subscribe to one of our programs, payment and billing information. It is optional for you to provide, but providing as much information as possible is encouraged so we can provide a more personalized experience.

Forms in our Service

Once you become a subscribing user you may be asked to complete a more detailed health profile outlining your health and medical history, food preferences, allergies and intolerances, lifestyle, etc. In addition, Registered Dietitians are required to keep chart notes of every consultation in accordance with their practice regulations. These chart notes are secure, confidential, and will not be shared unless requested by the user.


When you use the Site or Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer or mobile devise. We may use both session cookies and persistent cookies. A session cookie disappears after you close your Internet browser. A persistent cookie remains after you close your Internet browser and may be used by your Internet browser on subsequent visits to our Site or Service. Persistent cookies can be removed. Please review your web browser "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from our Site or Service, you may not be able to utilize available features to their fullest potential.

By using cookies, we are able to gain valuable information to improve our Site and our Service and measure the effectiveness of our advertising and marketing campaigns. We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies or action tags.


We may use your email address or other personally identifiable information to send you i) messages about our service, and ii) alerts related to our service and the activities of third parties we work with. You will have the ability to opt-out of receiving any such communications, either through links provided in the messages, or by updating your account preferences through the our Service.

Online Products

We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use register for our Service. We also collect information that you provide voluntarily through response surveys, health questionnaires, or self-assessments, etc. Some of these may ask you for physical information, such as your weight and height. We collect this information in order to personalise your treatment.

Log Files

gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalizing your experience on our Site and evaluating our Service in general and, in the event that we link such Non-Personally Identifiable Information with Personally Identifiable Information, we will only use such information in accordance with this Privacy Policy.

We may also use the information gathered on our Site and through our Service to perform statistical analysis of user behaviour, to analyze and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve our Service. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight loss journey.


Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our Site.


We may disclose information (including Personally Identifiable Information) about you to our Affiliates. For purposes of this Privacy Policy, "Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Trillium. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with the terms of this Privacy Policy.

Laws and Legal Rights

We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions, or to protect the safety and/or security of our users, our Site or the general public.

Third Parties

We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Site. For example, we might inform third parties regarding the number of unique users who visit our Site, the demographic breakdown of the registered users of our Site, or the activities that visitors to our Site engage in while on our Site. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including Site tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.

Outside Contractors

We may employ independent contractors, vendors and suppliers (collectively, "Outside Contractors") to provide specific services and products related to our Site or Service, such as providing payment processing and fraud screening, and developing applications for our Site and e-mail services. These Outside Contractors may sometimes have limited access to information collected on our Site, including your Personally Identifiable Information, in the course of providing products or services to us. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary in order for the Outside Contractors to perform their limited function for us. We also require that these Outside Contractors (i) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and (ii) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products or services for which we contracted.

Sale of Business

We reserve the right to sell or transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Trillium. provided that the third party agrees to adhere to the terms of this Privacy Policy. We will notify users of any such transfer through notice on our site and through email.


We want your information (including Personally Identifiable Information) to remain as secure as possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the Personally Identifiable Information you provide to us via the Internet at the time you elect to become a subscribing user or subscribe to our Service, we use Secured Socket Layer (SSL) encryption technology in transmitting such Personally Identifiable Information over the Internet to our servers. We secure the Personally Identifiable Information you provide on servers located in controlled, secure environments, protected from unauthorised access, use, or alteration. Only employees or agents who need access to your information to perform a specific task or function are granted access to such information. In addition, all Trillium employees and agents must abide by this Privacy Policy and are kept up-to-date on security practices. Any employee who violates this Privacy Policy is subject to disciplinary action, up to and including termination. Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.


Except as otherwise described in this Privacy Policy, we will only use Personally Identifiable Information for the purposes described above or as otherwise disclosed at the time we request such information from you. You must "opt-in" and give us permission to use your Personally Identifiable Information for any other purpose. You may change your preference and "opt-out" of receiving email and other communications by changing that option in Profile, following the directions provided in association with the communication, or by contacting us by telephone or email directly.


You can always contact us in order to (1) update or correct your Personally Identifiable Information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the Personally Identifiable Information maintained about you on our systems, by editing your Profile. Such updates, corrections, changes and deletions will not have an effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personally Identifiable Information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all Personally Identifiable Information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable.

Retention and Storage of your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Your Personally Identifiable Information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or an unaffiliated service provider for the purposes set out in this Privacy Policy and, under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information.

Upon termination or cancellation of your paid subscription we will continue to store certain Personally Identifiable Information in particular to enable us to draw on these data to provide you with ongoing access to our blog and in the event you should re-subscribe to our Site. In the event you have any objection to this, you should submit your objection by contacting us directly by phone or email. In such case, we will delete or make anonymous your

Personally Identifiable Information.


If we decide to change this Privacy Policy, we will post those changes on our Site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use Personally Identifiable Information in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you, at the time it was collected, we will notify you by email or otherwise, and you will have a choice as to whether or not we use your Personally Identifiable Information in a new manner. We may also make non-significant changes to our Privacy Policy that generally will not affect our use of your Personally Identifiable Information. If you do not agree to the terms of this Privacy Policy, you should not use our Site.


If you have any questions about our Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact our Privacy Department by email ( or phone (1-866-441-1447, Press 0).


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Trillium Weight Loss Centres are owned by Revverie Inc. The information contained herein is a general guideline only and is not intended to diagnose or treat illness, or to replace medical advice. Always follow the direction of your health professional. Not all services are available in all locations.

Trillium does not provide lab testing that requires drawing blood. Patients who need more complex diagnostic testing or treatments will be referred to a physician.

© 2020 by Trillium Weight Loss Centres